Motorola Phone Tools Upgrade

As I’ve mentioned before I spoilt myself with a new laptop for Christmas. This was also my first step into the world of Windows Vista.
I’ve got a Motorola RAZR V3x. I’m not one for fancy phones. I have a nice camera, thank you Sony!
Anyway, the reason for getting this phone was mainly because of it’s 3G capabilities. I often have to travel, so it is quite a handy feature to have, not needing yet another ‘add on’ to carry around.

I got the phone before Windows Vista came out, so the Motorola Phone Tools software that comes with the phone was still an old version. I managed to get everything to work on Vista, except Phone Tools.After scouring the web for hours, I finally arrived at the Avanquest website. They are the developers of the software. And from there I got through to the BVRPforums where I finally found my solution.

So I thought I’ll do my good deed for the day and post this link for anyone finding themselves in the same situation: Motorola Phone Tools Vista upgrade.
Good luck and thanks to Avanquest.

*Edit – 15 January 2008
Ok seems I got happy way too soon. So I found that link, managed to contact the support department and get the upgrade for the software. The software works fine, however, there seems to be a driver issue which just won’t allow the phone to be used as a modem.
I have contacted the tech support at Avanquest, but they try to blame my service provider. I have gone over the settings a million times now with my service provider without any luck.
I’ll keep editing this post with updates.

*Later that day
Got through to Motorola in South Africa. They reckon there are no drivers yet for that phone on Vista. They will contact me when there are drivers available. I made a sarcastic joke and asked if I could have it by Monday. The person on the other end didn’t get it and said she will try.
It seems impossible to contact Motorola USA.

*16 January 2008
Avanquest reckons it’s my pc. HAHA! Sorry I shouldn’t be rude, the guy that contacted me has been very patient.

*17 January 2008
Don’t bother with the customer support link on Motorola’s website. Small at the bottom there is a ‘Contact Motorola’ link. Let’s see if they reply!

*18 January 2008
As I guessed, still no reply from Motorola. Downloaded every single driver I could find in the Google archive.
Posted on various forums. Guess now it becomes a waiting game.

*28 January 2008
In the past few days I have filled in many contact forms on every single Motorola site I could find. A couple have come back, some have asked me to please contact Motorola in my own country.
Today I received a reply I haven’t received before. Right click on the Motorola Phone Tools software and select ‘Run As Administrator’. There definitely seemed to be a difference in how the software worked, however it still did not do the trick.

*29 January 2008
Today I went to my service provider and applied for a data contract. It was approved in 2 hours. It will cost me R75 per month, but I do not have to worry about the idiot Motorola phone.
Motorola sucks!! Don’t ever buy a Motorola, it’s rubbish.

In: Rants & Raves

Tags: cellphones, windows vista